Roxie almost bit Ken. It happened because: Roxie got afraid when... Ken made a sudden movement with his hand, because... I failed to give Ken instructions on how to interact with Roxie. Ken and Carl...

Ten years after the leadership debacle with Cindy, I got the opportunity for a do-over. I was no longer working for McDonald’s headquarters outside Chicago. I was a freelance learning consultant...

Real-life experiments thrill me. One of my most favorite things is to have the opportunity for a do-over of something I messed up the first time. Do-overs are just as much fun in real life as they...

“Intense meditation” is an oxymoron, but I can’t think of a better way to describe what I did. The Trust Technique uses a process of being in the present moment plus having mindful regard for the...

I take my lessons where they come and lately, they have been coming from Roxie. Roxie’s write-up on the DuPage County Animal Services website said she wasn’t good with other dogs. She had to be the...

According to the owner who surrendered her (supposedly because of their daughter developing an allergy), Roxie is a pug/chow mix, eight years old. Chows are substantial, adult females are 45-60...